Frequently asked questions
A few helpful things to know.
Here are a few starting points about the shop, personalization, and the pieces themselves. Details are being refined — please reach out if you need a hand.
Ordering & Payment
Can I change or cancel my order?
What payment methods do you accept?
Will I get an order confirmation?
Is my payment information secure?
Discount codes / forgot to use my code.
When will I be charged?
Do you charge sales tax?
Why was my payment declined?
What currency are your prices in?
Can I send an order as a gift?
Do you take custom or bulk orders?
Personalization
How do I ask about personalization?
How to use the On Page Personalization.
Shipping & Delivery
I made a mistake with my shipping address. What should I do?
Why did my items arrive in separate packages?
Returns & Exchanges
Where can I find return or exchange guidance?
Products & Care
Where can I find care details?
Contact & Help
What if I still have a question?
Still wondering?
We’re happy to help.
If your question isn’t covered here, send us a note and we’ll help you find the right next step.
Contact us